Terms and conditions of use

Dear customer, we take your security into consideration. For your security while browsing and purchasing on our Ravior online shop, we encourage you to read the following Terms and Conditions, which has been carefully written by our team. Ravior’s aim is to guide, to satisfy and to enhance customer loyalty. To achieve this, we believe that you are our priority. Before purchasing any product on our Ravior website, please read the above Terms and Conditions.

1. DEFINITIONS AND INTERPRETATIONS

1.1. In these terms and conditions, unless the context requires otherwise:
Reference to “we” and “us” is a reference to Ravior Co. Ltd (“Ravior”).
Reference to “you” is a reference to the purchaser of the Goods from us, who in the case of an international sale also refers to the importer of the Goods.
“Contract” means the contract between us and the purchaser of the Goods for the sale and purchase of the Goods, which incorporates these Terms & Conditions.
“Goods” means the jewelry and any other items purchased by you from us.
“Import Fees” refers to all taxes, levies, imposts, deductions, charges, rates, duties, compulsory loans or withholdings that are levied or imposed by a Governmental Agency of the destination country, including without limitation, customs duties and charges, and any related interest, penalties, charges, fees or other amounts.
“Euros” means the official currency of the euro area or Eurozone;
“Terms” means these terms and conditions.
“Territory” means the Republic of Mauritius.

1.2. Please read these terms and conditions carefully before proceeding to use this website: www.ravior.com. By continuing to use this website, you are deemed to be accepting and consenting to these terms and conditions.  Please read them carefully before any purchase or before placing any orders.  Please note that these terms and conditions may be changed by Ravior from time to time without prior notice to you.  Please visit this page regularly to ensure awareness of any future changes; continued use of the site following any changes shall signify your agreement to be bound by such changes.

2. PRICE

2.1. The price of Goods quoted on our website is inclusive of VAT (Value Added Tax) and Import Fees, unless expressly otherwise stated alongside the purchase price of any product.  VAT will be added and payable by you at the appropriate rate upon purchase for orders placed by residents in the Territory, or are to be delivered in the Territory.

2.2. All prices are quoted in EUROS.  All sums are due in EUROS.

2.3. Please note that prices are subject to change from time to time in light of variations in the price of raw materials.  Please check the prices on the website at the time of placing an order.

2.4. The cost of packaging and postage/carriage is quoted separately.  In the case of special or overseas orders, the cost of packaging and carriage will be quoted by us upon request and will be payable separately from the price of the Goods.

2.5. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

2.6. All published prices are subject to change at any time without notice.

2.7. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


3. ORDER CONFIRMATION & AVAILABILITY

Our website will be updated on a daily basis however it is possible that a product may have been sold to someone else before your order is received.  Therefore all orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a confirmation order e-mail.

4. ORDERING GOODS ONLINE

4.1. You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

4.2. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from ravior.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

4.3 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us.  We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

4.4. Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

4.5. We may reject your purchase order, and refund any payment made by you, at any time prior to confirmation and acceptance of your order by us.

4.6. All bank and other charges shall at all times be for your account.

5. PRIVACY

If you place an order, it will be necessary to provide personal information to us.  We will not disclose this information, as well as information pertaining to your order, to any third party without your consent, except for the purpose of processing the order and arranging delivery, including but not limited to Governmental Agencies in order for Goods to clear customs or be delivered.  In completing the order form, you consent to such use being made of the information imparted to us.  Please note that we are also bound under local legislation to keep a record of all our business transactions for a certain period of time.  In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.

6. PAYMENT

6.1. All payment for Goods and for the cost of packaging and delivery must be made before the Goods are shipped.

6.2. We may in certain circumstances retain an amount equal to an estimate of the Import Fees (the “Import Fees Deposit”) that will be levied on the items in your order for shipment to countries outside of the Territory.  By placing your order, you agree to allow us to collect the Import Fees Deposit for the applicable items in your order.  We may charge your credit card in order to collect the deposit, or require that it be included in your payment instructions.  This deposit will be used, on your behalf, to reimburse the designated carriers for the import fees that they have paid on your behalf to the appropriate authorities or governmental agencies of the destination country.  In the event that the Import Fees Deposit exceeds the Actual Import Fees, we will refund the difference to you.  To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.

6.3. Payment online will be made by credit or debit card.  At our discretion, we may accept payment by cheque, electronic/telegraphic bank transfer or other means.  In all cases, delivery will not occur until we are satisfied that the payment has been made.  In the case of payment by cheque, we will ship the Goods after the cheque has been cleared and in the event of payment by bank transfer, after cleared funds, net of bank charges, have reached our designated account.

6.4. Please ensure that the invoice number appears clearly with all instructions for payment by electronic/telegraphic bank transfer.

7. CARRIERS

The carrier's guarantees are as follows:

< 200 >= 200
Fedex In case of loss, additional guarantee by Fedex In case of loss, additional guarantee by Fedex
La poste In case of loss, additional guarantee by Ravior In case of loss, no additional guarantee

8. DELIVERY

8.1. We may give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.

8.2. We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.

8.3. You authorize us to designate a carrier (or several carriers, where necessary) to act as your agent with respect to the relevant carriage as well as customs and tax authorities in countries where the Goods shall transit as well as the destination country, to clear your merchandise, process and remit your Actual Import Fees for such item.

8.4. Where several Goods are ordered at the same time, we will consolidate delivery into a single postal packet, unless requested to deliver these separately, in which case additional delivery charges will apply.

9. CANCELLATION

9.1. You may cancel an order within 3 working days from the date that you have placed your order for Goods, but in any event not after the goods have been shipped. Cancellation must be confirmed to us by notice in writing.

9.2. We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with your order or cancellation.

9.3. In the case of Goods which are made and supplied to your specification or which have been personalized for you, you will not have the right to cancel the Contract.

10. RISK AND OWNERSHIP

10.1. These terms and conditions are in addition to the standard Conditions of Use of the Ravior website.  Title and risk of loss for the items transfer to the recipient upon delivery to the carrier in the Territory.  The risk of loss or damage to Goods therefore passes to you at the time of shipping. You should ensure that proper arrangements are made with the carrier to ensure that the Goods are delivered according to your instructions.

10.2. Ownership in all Goods remains with us until full payment of all amounts due to us has been received from you.

10.3. You have no right to re-sell any Goods until payment has been received in full by us.

11. WARRANTIES AND LIABILITY

11.1. Please note that in placing orders online, items displayed on screen may look different from the actual items in store.  Gold, other precious metals and minerals and precious stones will be as described in writing, within acceptable tolerance limits, as prescribed by applicable legislation and practice within the Territory.

11.2. We will not have any responsibility for any damage which occurs to the Goods after these are remitted to the carrier.  In the event that you would have the Goods certified by an independent third party, we may arrange for this to be done, but at your cost.  In the case of such a certification, the costs of the exercise will also be charged to your credit card or should be included in the order for payment.

11.3. If any defect in any Goods appearance within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details.  We will then decide, in consultation with you, whether the defect is our responsibility.  If so, we may arrange either to repair the Goods or to replace them with similar Goods.  Any defective Goods to be returned to us must be returned at your expense.

11.4. We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.

11.5. Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods.

12. NOTICES

If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing.  In the case of email notices, these should be sent to raksha@ravior.com and you must send them so as to return an acknowledgement of receipt.

13. CUSTOMER DEFAULT

If you:

  • provide us with any incorrect personal information, or
  • fail to make any payment when it is due, or
  • cancel any payment, or
  • become insolvent, pending settlement of all amounts due to us, or commit any breach of these Terms

Then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.
Please note that special requirements may apply to the cleaning, maintenance and care of Goods made from precious or semi-precious metals, minerals or stones.  Please refer to our website for further details.  In the event of doubt, please contact us and we will advise accordingly.  The use of unsuitable chemicals, or contact with such chemicals, or the use of unsuitable cleaning or maintenance methods may damage your jewelry.

14.  FORCE MAJEURE

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labor.  In any of these circumstances we reserve the right to terminate the Contract.

15. GENERAL

15.1. Severance: If any provision in these Terms is held by a court to be unenforceable, in whole or in part, that will not affect the remaining provisions of the Terms, excised of the offending provision or part thereof.

15.2. Entire Agreement: These Terms govern our relationship with you and in accepting them; you confirm that no other arrangement, agreement or representation applies.

15.3.
Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party.  You will not assign your rights without first getting our written consent.

16. INTELLECTUAL PROPERTY

All designs and Goods created and provided by Ravior remain the intellectual property of Ravior unless otherwise contractually agreed, expressly.  You have no right to make any copies or adaptations of any such Goods or designs.

17. DISPUTES

17.1. If there is a dispute which we cannot settle by direct negotiation it may be referred to arbitration if agreed between us.

17.2. In the case of an order in excess of MUR 500,000, in the case of any dispute, the matter shall be referred to arbitration in accordance with Rules of Conciliation and Arbitration of the Permanent Commercial Arbitration Court of the Mauritius Chamber of Commerce and Industry by an Arbitrator appointed in accordance with the said Rules.

17.3. Any dispute between us will be finally and exclusively determined by the Courts of the Republic of Mauritius and you agree to submit to the jurisdiction of those courts.

18. GOVERNING LAW

These Terms and the Contract between us are governed by the Laws of Mauritius.

If you access or use this web site (the “Site”), you accept and agree to be bound by the following terms and conditions (the “Terms”). If you do not wish to be bound by the Terms, do not use the Site.

19. GENERAL

All services offered by Ravior Co Ltd (hereinafter “RAVIOR”) to you are subject to the Terms and to any further terms, conditions and disclaimers contained in the particular agreements governing the specific arrangement between you and RAVIOR. Accordingly, these Terms must be read together with any terms, conditions or disclaimers provided in the pages of this Site. If there is any conflict between the above mentioned terms, conditions and disclaimers, and any agreements or understandings not provided for in this Site, the terms, conditions and disclaimers in this Site shall prevail.
The information, material and content provided in the Site (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time by updating this posting. You agree to review these Terms regularly and you acknowledge and agree that your continued or subsequent access and use of the Site for further or additional services means that you agree to such changes.

20. JURISDICTION

The Site (excluding linked sites, if any) is administered and controlled by RAVIOR and its affiliates, subsidiaries, officers, directors, employees and agents (collectively called “RAVIOR”) from it offices worldwide and in accordance with the laws of Mauritius. You agree that the place of any agreements between you and RAVIOR is and shall be deemed to be in Mauritius. You agree that any conflict of laws affecting any arrangement and agreement between you and RAVIOR will be resolved in favor of and be governed by and construed in accordance with the laws of Mauritius. You agree that all disputes, controversies or claims arising out of or in connection with the Site will be submitted to and be subject to the jurisdiction of the courts of Mauritius and you submit to the exclusive jurisdiction of the courts of Mauritius to finally adjudicate or determine any suit, action or proceeding arising out of or in connection with your agreements with RAVIOR.

21. DISCLAIMERS

Ravior does not make any express or implied warranties, representations, endorsements or recommendations with respect to the information contained on this site, nor with respect to any product or service that you may order with the assistance or help of Ravior, and without restricting the generality of the foregoing, Ravior makes no representation, endorsement or recommendation as to merchantability, operation, non-infringement of copyright or trademark, usefulness, completeness, accuracy, correctness, reliability and fitness for a particular purpose in connection with the products or other information on this site. Further, Ravior does not represent or warrant that the site will be available or meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage willoccur to your computer system. You have sole responsibility for adequate protection and backup of data and/or equipment and to take all precautions to scan for computer viruses or other destructive properties.
You acknowledge that Ravior does not endorse the content of any person or site accessed via links or other means from the site and it is not responsible or liable for such content even though it may be unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, obscene, or otherwise objectionable, or that it infringes or may infringe on the intellectual property or other rights of another person.
Except where prohibited by law, under no circumstances, including but not limited to negligence, shall Ravior be liable for any direct, indirect, special, incidental, consequential or other damages, including but not limited to, loss of data or profit, arising out of the use, or the inability to use, the site or the information, even if Ravior has been advised of the possibility of such damages.

22. INTERNET EMAIL

Any unprotected E-Mail communications over the Internet is, as with communication via any other medium (such as cellular phones, e- mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. RAVIOR is not responsible for and will not be liable to you or anyone else for any damages in connection with an E-Mail sent by you to RAVIOR or an E-Mail sent by RAVIOR to you at your request.

23. NO ENDORSEMENT OR PROMOTION

No promotion, endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information. Without restricting the generality of the foregoing, nothing in the Information is intended by RAVIOR to promote, directly or indirectly, the sale or other disposal of any particular product, and you agree that you will treat the Information as mere information and not as a recommendation that any particular product or service be purchased.

24. LINKS/SOFTWARE

Links from or to web sites outside the Site are meant for convenience only. RAVIOR does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of such sites, the third parties named therein, or their products and services. Linking to any site is at your sole risk and RAVIOR will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and RAVIOR is not responsible or liable for any difficulties of consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

25. YOUR TRANSMISSIONS

Any material, information or idea you transmit to or post on this Site by any means will be treated as non-proprietary, and may be used by RAVIOR for any purpose consistent with our Privacy Policy. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

26. PRIVACY POLICY

By your consent to the collection and use of personal information as described in our Privacy Policy published on the Site, reserves the right to amend it from time to time by posting the updated policy on the Site. You agree to review the Privacy Policy each time you visit or forward information to the Site.

27. INDEMNITY

You agree to indemnify and save harmless RAVIOR from and against any and all third party claims, liability, damages, expenses and costs (including without restriction reasonable legal fees on a solicitor and own client basis) arising from your use of the Site and the Information, your violation of any of the Terms, and your infringement of any intellectual property or other right of any person.

28. ENTIRE AGREEMENT

The Terms and any terms incorporated or referred to herein constitute the entire agreement between you and RAVIOR relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or in writing) regarding the subject matter, and may not be amended or modified except in writing signed by you and by RAVIOR, or by RAVIOR making such amendments or modifications on this Site in accordance with the Terms.

29. SEVERABILITY

If any provision in these Terms is determined to be unenforceable or invalid, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and to the extent it is unenforceable it shall be severable from the other Terms and its severance shall not affect the validity or enforceability of any other remaining provisions.

30. HEADINGS

The section headings used herein are for convenience only and do not form part of these Terms and no construction or inference shall be derived therefrom.

31. COPYRIGHT

Ravior designs and creations including artwork, symbols, brand names are protected under Copyright legislation in Mauritius any reproduction or copy is illegal all disputes will be submitted to and be subject to the jurisdiction of the courts of Mauritius and you submit to the exclusive jurisdiction of the courts of Mauritius to finally adjudicate or determine any suit, action or proceeding arising out of or in connection with your agreements with RAVIOR.


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